Jaeyoung Park
Ordered 3 custom-made shoes. I only have 2. Now, they are completely ignoring my emails.
Summary: I sent a custom shoe back for a refund/exchange. Now, they will not refund my money, won't exchange my shoes, won't even return my shoes, or even respond to my emails. They are keeping both the money and the shoes. I emailed a bunch of times, but they've been ignoring me. I DO NOT recommend you buy anything online or order anything custom. ONLY buy it in store, where they cannot rip you off!
Long story:
I ordered 3 custom made-to-measure shoe with them and gave them my address since I was leaving Vietnam.
The shoes did not fit me and were clearly 2 sizes small. I remeasured my foot, paid for the return shipping, (which was very expensive) and got the new shoes.
Two of the three shoes were good. One of them still did not fit. Now, if I bought these shoes on a discount/sale, I would probably just wear them. However, I paid over-budget to get custom shoes, fitted for my foot, yet it still did not fit.
I sent the team photos and they asked me to ship back the shoes for a refund/exchange. I sent back the bad shoes. They put me in touch with their co-founder but they said since I wore the shoes, they will not refund, return or exchange the shoes. THEY HAVE BEEN COMPLETELY IGNORING ME SINCE.
Please do NOT make the mistake of ordering custom, ordering made-to-measure, or ordering online. If you are in Vietnam, you can check out the store. However, if you don’t live in Vietnam, they might just take your money and ghost you.
Quite expensive, but decent shoes. But, frankly, dishonest company.
I wish I could get my money back, or my shoes. I wish they would respond! Unless you actually visit the Vietnam store and buy something on the spot, PLEASE STAY AWAY!
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